Designer Stone Rakhi

RETURNS

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Buyers can return their orders within 10 days of their order delivery date (delivery date as per provided by courier).

Our policy lasts 10 days. If 10 days have gone by since your delivery of product as per tracking details provided by courier, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards


To complete your return, we require a receipt or proof of purchase. We may ask you to send clear pictures of product from different angles and defective part of the product should be clearly visible. 

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Refunds (if applicable)
Once your return is received, we will inspect return within 3 working days once we received the return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 2 working days, and a credit will automatically be applied to your credit card or original method of payment, the amount should reflect in your account within 5-15 working days depending on your bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@estoredelhi.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@estoredelhi.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible to ship the product back to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

While shipping return you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.